2024
A Task-Driven Redesign that Improved Field Efficiency by 50% for SaaS
A 0-1 product redesign built to support low-digital literacy field staff working constantly on the move.
Task Success Optimization
Workflow Redesign
Overview
Staffacare is a mobile tool used by field staff to complete assigned jobs, log expenses, and report daily operational data.
Despite high adoption, its legacy interface had become a bottleneck, introducing friction, slowing down daily workflows and increasing cognitive load for users operating in challenging, high movement environments.
This project aimed to modernize the app without breaking years of muscle memory, improve the two most frequently used workflows, and ensure the product remained usable for teams with low digital literacy®
Problem
The Legacy app surfaced every possible action on a dense, grid-like homepage.
For on-ground workers, this created:
High cognitive Load, especially for users with low digital literacy
Unclear hierarchy, forcing users to translate jobs to actions
Slow Navigation, with common actions buried across multiple steps.
Inefficiency during travel, sunlight, and unstable physical environments
In Short:
The app was option-first. The users were task-First.
This mental-model mismatch was the core problem.es this disconnect and aims to redefine legal spaces, transforming them into environments that align with the sophistication and efficiency of today’s legal practices.
What we Learnt (Key Insights)
01 — Users don't browse. They look for the next step
Field staff navigate workflows, not UI's. The Grid forced them to "figure out" where to go, instead of showing the next logical action.
01 — Users don't browse. They look for the next step
Field staff navigate workflows, not UI's. The Grid forced them to "figure out" where to go, instead of showing the next logical action.
01 — Users don't browse. They look for the next step
Field staff navigate workflows, not UI's. The Grid forced them to "figure out" where to go, instead of showing the next logical action.
01 — Users don't browse. They look for the next step
Field staff navigate workflows, not UI's. The Grid forced them to "figure out" where to go, instead of showing the next logical action.
Concept
Maison Law is a concept project designed to bring a modern, client-focused approach to legal services.
Maison Law is built on the idea that legal services should be approachable, transparent, and tailored to the needs of modern clients. This concept project blends a refined aesthetic with intuitive navigation, making it easier than ever to access legal expertise without the complexities often associated with traditional law firms. From clear case categorization to direct client communication tools, Maison Law focuses on providing a streamlined, stress-free experience. Whether you're an individual in need of legal assistance or a firm looking to modernize your online presence, this project represents the future of legal design—where professionalism meets simplicity.
More Works
(GQ® — 02)
©2024
FAQ
01
Why should I hire you over someone with more years?
02
What does "AI-first" actually mean in your workflow?
03
Do you design for mobile or desktop?
04
How do you handle disagreements with stakeholders?
05
What kind of projects do you not want to work on?
06
How fast can you actually work?
2024
A Task-Driven Redesign that Improved Field Efficiency by 50% for SaaS
A 0-1 product redesign built to support low-digital literacy field staff working constantly on the move.
Task Success Optimization
Workflow Redesign
Overview
Staffacare is a mobile tool used by field staff to complete assigned jobs, log expenses, and report daily operational data.
Despite high adoption, its legacy interface had become a bottleneck, introducing friction, slowing down daily workflows and increasing cognitive load for users operating in challenging, high movement environments.
This project aimed to modernize the app without breaking years of muscle memory, improve the two most frequently used workflows, and ensure the product remained usable for teams with low digital literacy®
Problem
The Legacy app surfaced every possible action on a dense, grid-like homepage.
For on-ground workers, this created:
High cognitive Load, especially for users with low digital literacy
Unclear hierarchy, forcing users to translate jobs to actions
Slow Navigation, with common actions buried across multiple steps.
Inefficiency during travel, sunlight, and unstable physical environments
In Short:
The app was option-first. The users were task-First.
This mental-model mismatch was the core problem.es this disconnect and aims to redefine legal spaces, transforming them into environments that align with the sophistication and efficiency of today’s legal practices.
What we Learnt (Key Insights)
01 — Users don't browse. They look for the next step
Field staff navigate workflows, not UI's. The Grid forced them to "figure out" where to go, instead of showing the next logical action.
01 — Users don't browse. They look for the next step
Field staff navigate workflows, not UI's. The Grid forced them to "figure out" where to go, instead of showing the next logical action.
01 — Users don't browse. They look for the next step
Field staff navigate workflows, not UI's. The Grid forced them to "figure out" where to go, instead of showing the next logical action.
01 — Users don't browse. They look for the next step
Field staff navigate workflows, not UI's. The Grid forced them to "figure out" where to go, instead of showing the next logical action.
Concept
Maison Law is a concept project designed to bring a modern, client-focused approach to legal services.
Maison Law is built on the idea that legal services should be approachable, transparent, and tailored to the needs of modern clients. This concept project blends a refined aesthetic with intuitive navigation, making it easier than ever to access legal expertise without the complexities often associated with traditional law firms. From clear case categorization to direct client communication tools, Maison Law focuses on providing a streamlined, stress-free experience. Whether you're an individual in need of legal assistance or a firm looking to modernize your online presence, this project represents the future of legal design—where professionalism meets simplicity.
More Works
(GQ® — 02)
©2024
FAQ
01
Why should I hire you over someone with more years?
02
What does "AI-first" actually mean in your workflow?
03
Do you design for mobile or desktop?
04
How do you handle disagreements with stakeholders?
05
What kind of projects do you not want to work on?
06
How fast can you actually work?
2024
A Task-Driven Redesign that Improved Field Efficiency by 50% for SaaS
A 0-1 product redesign built to support low-digital literacy field staff working constantly on the move.
Task Success Optimization
Workflow Redesign
Overview
Staffacare is a mobile tool used by field staff to complete assigned jobs, log expenses, and report daily operational data.
Despite high adoption, its legacy interface had become a bottleneck, introducing friction, slowing down daily workflows and increasing cognitive load for users operating in challenging, high movement environments.
This project aimed to modernize the app without breaking years of muscle memory, improve the two most frequently used workflows, and ensure the product remained usable for teams with low digital literacy®
Problem
The Legacy app surfaced every possible action on a dense, grid-like homepage.
For on-ground workers, this created:
High cognitive Load, especially for users with low digital literacy
Unclear hierarchy, forcing users to translate jobs to actions
Slow Navigation, with common actions buried across multiple steps.
Inefficiency during travel, sunlight, and unstable physical environments
In Short:
The app was option-first. The users were task-First.
This mental-model mismatch was the core problem.es this disconnect and aims to redefine legal spaces, transforming them into environments that align with the sophistication and efficiency of today’s legal practices.
What we Learnt (Key Insights)
01 — Users don't browse. They look for the next step
Field staff navigate workflows, not UI's. The Grid forced them to "figure out" where to go, instead of showing the next logical action.
01 — Users don't browse. They look for the next step
Field staff navigate workflows, not UI's. The Grid forced them to "figure out" where to go, instead of showing the next logical action.
01 — Users don't browse. They look for the next step
Field staff navigate workflows, not UI's. The Grid forced them to "figure out" where to go, instead of showing the next logical action.
01 — Users don't browse. They look for the next step
Field staff navigate workflows, not UI's. The Grid forced them to "figure out" where to go, instead of showing the next logical action.
Concept
Maison Law is a concept project designed to bring a modern, client-focused approach to legal services.
Maison Law is built on the idea that legal services should be approachable, transparent, and tailored to the needs of modern clients. This concept project blends a refined aesthetic with intuitive navigation, making it easier than ever to access legal expertise without the complexities often associated with traditional law firms. From clear case categorization to direct client communication tools, Maison Law focuses on providing a streamlined, stress-free experience. Whether you're an individual in need of legal assistance or a firm looking to modernize your online presence, this project represents the future of legal design—where professionalism meets simplicity.
More Works
©2024
FAQ
Why should I hire you over someone with more years?
What does "AI-first" actually mean in your workflow?
Do you design for mobile or desktop?
How do you handle disagreements with stakeholders?
What kind of projects do you not want to work on?
How fast can you actually work?